What’s your return policy?

Items must neither be worn nor altered in any way.
If for any reason you receive your wig and are unhappy with it, you may return it within 7 days of receipt. Simply fill out the return order form, included with your order, and return the item to the address provided. You MUST include the Return Order Form with your return. When your return is received, we will confirm the stock wig is in new condition. If the wig is in new condition, you will receive an email confirmation and further instruction.

Requirements for Returns:-

In order for your return to qualify for return, the wig MUST be unaltered, in factory perfect condition (for sanitary reasons). For example:

  • No lace that has been trimmed or cut from the unit.
  • No Adhesives or tape have been applied to the unit.
  • Hair has not been cut, trimmed washed, dyed, permed, curled, flat ironed, combed or finger combed.
  • Tags and original packaging are intact.
  • No water or hair products (including shampoo, conditioners, hair spray, mousse, oils, etc.) have been applied to the unit.

All returned units must meet these criteria to qualify for a return. Please Note: 31 Beauty Creation, LLC. reserves the right to refuse ineligible returns.

If your item qualifies for a return, as stated in the guidelines above, follow this simple process to complete your return:1. Fill in & sign the order form included with your order.2. Ship the item(s) to the address provided on the form.3. An email will be sent to you within two business days.

Important Note: Returned packages without the Return Order Form will not be processed. The returned item must have; the original labels and tags attached, and most importantly, must not be altered in any way. Items that have been worn, finger combed or exposed to odors such as perfume or cigarette smoke will not be accepted. If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and will be mailed back at the sender’s expense. Upon receipt of eligible returns, we will e-mail you a store credit code.
Any shipping and handling charges will be the responsibility of the customer. Please ship item(s) with shipping insurance as 31 Beauty Creations, LLC. is not responsible for item(s) lost by mail carriers.  Restocking Fee: A 10% Restocking fee for will be assessed unless otherwise discussed. Due to the nature of the item, ALL Sales are FINAL on custom lace wigs, Unless there is a production issue such as; the wrong size shipped(not because you took the wrong measurements) Please take your measurements and select options very carefully. We will make your custom wig according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs. Shipping and processing charges are non-refundable & you must pay shipping when returning unless it’s our error. All refunds are processed by the original method of payment. If any item is ineligible for a return we will contact you with these options: 1. Return item(s) at your cost 2. Donate your item(s) to the American Cancer Society and we will credit your account with us for 25% off of a future order for your donation to the charity.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package where they can accept deliveries.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 8:00 am EST- 9:00 pm EST.